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There are many different forms of feedback within an organisation, and while often overlooked, the 360 degree assessment is an essential one. Traditional forms of feedback can include: Performance Reviews – generally an annual review in which the employee’s overall performance and growth as an individual is assessed. These reviews are generally accompanied with pay reviews. Constructive Criticism – when someone’s performance or behavi....

Executives have the greatest impact in most, if not all organizations. Their interconnected network directly affects the success of the organization, as most business decisions go through them. As such, it is crucial for these leaders to receive all-round feedback on their leadership competencies and capabilities from all stakeholders. The result of such feedback will help them better understand their behavioral tendencies – maximizing existing ....

Millions of people around the world spend a good chunk of their day watching videos on YouTube. Clearly, there is a strong level of user-engagement. YouTube’s success can be partially attributed to an algorithm that they developed which tracks the type of videos a user watches, and subsequently feeds them similar videos. The key here is real-time tracking. By continuously listening to users’ digital consumption behaviors, it becomes straightforw....

Renewed Focus on Training and Development When was the last time you were asked for your feedback on training and development programs at your workplace? Over the last 12 months of managing client engagement surveys, we have identified an increasing trend of employees seeking further training and development opportunities. Unfortunately, due to this very uncertain world we find ourselves in, management teams are not increasing investment ....

LX + EX = CX        The New Formula for Business Success!! LX           =             Is the perception that employees have about their management team which is directly related to their managers’ leadership capability (at all levels) EX           =             Is the perception that employees have about their employer which is directly related to their level of employee engagement CX           =             Is the perception by customers of th....

Leading Remote Teams is Challenging – Survival Tips for Leaders Managing direct reports has always been a challenge for most managers, but add to this the increase in direct reports working remotely from home and this aspect of day-to-day leadership just became exponentially more difficult. Covid-19 has changed our workplaces for ever, employees working from home is going to be the new normal and all managers need to chan....

Emotional Intelligence Survey Background Emotional Intelligence (EI) is the ability to reason accurately about emotions and to use them to enhance behavior and cognition. There has been increasing interest in this construct over the last 20 years, with a multitude of studies linking EI to improved productivity, retention, adaptability, leadership capability, and overall performance[1][2][3]. EI can be developed in your ....

Emotional Intelligence: What is it, and why should we measure it? IQ vs EI Until recently, many companies relied on IQ as a gold standard measure of success. Employees and leaders with higher IQ were considered to be more successful, intelligent, and a better hire, and to an extent the evidence supported this[1]. However, many are now realizing that IQ is only a part of the full picture. With the turn of the century, in....

Employee feedback in the past was often limited to the yearly performance review. However, changes in employee expectations mean more organizations are providing regular feedback to their employees – and those that don’t are considered outdated and uncompetitive[1]. There are good reasons underlying this change - research has found regular feedback to bring a multitude of benefits to the organization. It has also been found....